TERMS OF SERVICE —
RESERVATION STANDARDS

01. Agreement to Terms

By booking a reservation, submitting a quote request, or utilizing the executive transportation services of Chicago Boss Worldwide Inc. ("Chicago Boss"), you agree to be bound by these Terms of Service and Reservation Agreement. If you are booking on behalf of a corporate entity or another individual, you represent that you hold full legal authorization to bind that entity to these conditions.

02. Reservation Confirmation & Payment Policies

• Credit Card Authorization: A valid major credit card is required to secure all reservations. A preliminary pre-authorization hold may be placed 24 to 48 hours prior to scheduled dispatch.
• Final Billing: Final charges include the agreed base fare plus standard city taxes, tolls, airport parking fees, and any extended wait time or unscheduled stops requested by the passenger during transit.
• Gratuity: A discretionary chauffeur gratuity is customary for five-star service and can be pre-arranged on corporate accounts or settled directly upon trip conclusion.

03. Cancellation & Modification Policy

To maintain our meticulous chauffeur scheduling and fleet availability, the following cancellation windows apply:

• Sedans & Luxury SUVs (Point-to-Point / Airport Transfers): Free cancellation up to 2 hours before scheduled pickup time. Cancellations inside 2 hours are subject to the full base fare.
• Hourly Charters & Sprinter Vans: Free cancellation up to 24 hours before scheduled dispatch.
• Special Events, Weddings & Motorcoach Roadshows: Requires a 50% non-refundable deposit upon booking, with the balance due 7 days prior to the event date.
• No-Shows: If a passenger fails to appear within the allotted grace period without contacting dispatch, the trip is deemed a "No-Show" and billed at 100% of estimated total.

04. Airport Wait-Time & Flight Tracking Grace Periods

We actively monitor commercial and private aviation radar for all airport arrivals at O'Hare (ORD), Midway (MDW), and private FBOs (Signature, Atlantic, DuPage):

• Domestic Commercial Flights: 45 minutes complimentary wait time starting from actual runway wheels-down touchdown.
• International Commercial Flights: 60 minutes complimentary wait time starting from actual touchdown to clear U.S. Customs & Border Protection.
• Non-Airport Pickups (Residential / Hotel / Office): 15 minutes complimentary grace period.
• Excess Wait Time: Billed at the vehicle's standard hourly charter rate in 15-minute increments after the grace period expires.

05. Vehicle Sanitation, Damage & Conduct Protocols

• Strict Smoke-Free Environment: All Chicago Boss vehicles are 100% strictly smoke-free and vape-free. A minimum $350 deep-cleaning and ozone restoration fee will be assessed for any violation.
• Vehicle Sanitation Fee: Excessive spills, biological contamination, or bodily fluid cleanup will incur a minimum $300 professional bio-cleaning fee plus vehicle downtime losses.
• Passenger Conduct: Chauffeurs reserve the legal right to terminate service without refund if any passenger engages in abusive behavior, illegal drug consumption, or actions that jeopardize vehicular safety.

06. Luggage Capacity & Lost Property Policy

Passengers must select a vehicle category capable of accommodating all passenger luggage within the designated cargo compartment. Luggage is not permitted on passenger seats if it obstructs chauffeur rear visibility. Chicago Boss Worldwide Inc. is not liable for lost, stolen, or damaged personal belongings left unattended in vehicles; however, our dispatch desk maintains a dedicated Lost & Found registry and will coordinate prompt return of identified items.

07. Governing Law & Licensing

These terms are governed by the laws of the State of Illinois and the ordinances of the City of Chicago Department of Business Affairs & Consumer Protection (BACP). All operations maintain commercial public livery liability insurance up to $5,000,000 per occurrence.